I tried to call their client service number, and was told through recording it'll be closed due to "unforeseen situations" and they don't know when it'll open. Lovely. Whatever occurred to pride of made item, or consumer satisfaction? I'm not even attempting to deal with Sears, which is not much better.
So we got our fourth replacement from Stearns and Foster and chose to change the type of bed completely. Sears was terrific to deal with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to choose the lux estate ultra plush hybrid bed.
The adjustable base in some cases goes down on it own and smells unusual still after 3 months. Odors like hay is the only way I can describe it. But I would suggest the lux estate hybrid ultra plush bed if you are trying to find the softest bed!I would offer zero stars if possible.
I saw the imprints about a year after purchase. I thought my back and hips were hurting due to work out, but I think it's this inexpensively made bed. I can't believe they are allowed to stay in business with ripping people off. We had a bed prior to this one for about 20 years and no issues.
We now feel like we need to buy a brand-new bed mattress due to the fact that of the imprints and drooping causing us pain in the back. Will never purchase another Stearns and Foster. Have this Stearns and Foster high profile for simply over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to turn, after a couple of weeks I remain in a rut. Simply horrible. Purchased a bed March 2015. The middle is currently sagging. Called the customer support for Sleep Train. Erica informed me that all claims would be rejected since I did not have a bar with a leg in the middle of my frame.
With all the bad evaluations, on this website alone, I will KEEP AWAY from any Stearns and Foster bed forever !!! The customer care was of no help. On a side note, as I was speaking with the salesman about my issue, somebody else strolled in with the very same issue. I Was Reading This. Guess what sort of bed that was??? Stearns and Foster.
Plainly this is the worst mattress we have ever owned. Within a year the bed mattress drooped, though not more than 1 inch. But it resembled sleeping in a wagon wheel rut. Hips, shoulders, back and knees hurt every night. Stay away from this item. We bought our king size mattress about 6 months back and two months into it there were sagging spots on each side.
I feel cheated and taken benefit of. Will never EVER buy another S&F product. I bought the Stearns & Foster Queen bed mattress for $1500.00 and within 2 years the middle sagged so bad I had a difficult time rising. I am fit, typical weight and swim laps frequently, walk and stay active.
I lastly changed it with a Jamison for half the price and sleep excellent now. I put the S & F upstairs in the guest space however no one wants to sleep on it. It will go out on the curb. My Partner and I bought a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and scheduled a representative to come out to determine. Best Mattress For Side Sleepers With Scoliosis. 1" in deepest area (after 22 DAYS!) and rep stated service warranty just changes at 1 1/2". Again, why ought to we even have to call an associate after owning a bed mattress for 22 days ?? I check out reviews warning me about sagging issues prior to buying and I took a chance that it would not happen to us.
Extremely frustrating that we replaced a good bed mattress that we had with this one. I will not be acquiring a S&F again - Best Mattress Topper For Firm Mattress. I bought a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was really firm.
The typical body indentations you were to expect I read about on the Stearns and Foster site that were exceeded in the very first two months. Best Mattress For Your Back. Updated 12/16/2015 - I acquired a queen Stearns & Foster bed set, and after only a number of months with just myself sleeping on it, the bed started to droop uncomfortably.
Plus it was determined many hours after I had awaken and was off the bed, whereas any imprint that was there had increased to a perceived regular level. Click To Read More. Customer care was unprofessional and unsympathetic when handling me and my concerns regarding the purchase of their item and the questioning of their guarantee assessment methods.
Great luck and happy shopping. I purchased a Stearns and Foster Company High-end Mattress in March of 2014. I believed I was buying comfort, young boy was I incorrect. When waking up in morning, we discover that our hips are extremely uncomfortable (we are both side sleepers). We likewise discover that we roll to the center of bed.
Consultation was made and artisans came out. He said that I did not have a depression of 1 1/2 inches and that there was nothing they might do. I stated what about my guarantee, he stated I did not fall in the guidelines. I bought a firm bed not rock hard (Best King Size Mattress For Side Sleepers).
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a ten years warranty. After 2 years, awful indentation on both sides where we sleep. After attempting to utilize package they send from Marshall Bed mattress and downloading photos, could not do. I am a senior and this was extremely challenging. Best King Mattress For The Money.