I attempted to call their customer support number, and was told by means of tape-recording it'll be closed due to "unanticipated scenarios" and they don't understand when it'll open. Lovely. Whatever occurred to pride of manufactured item, or client complete satisfaction? I'm not even trying to handle Sears, which is very little better.
So we got our 4th replacement from Stearns and Foster and decided to change the kind of bed entirely. Sears was excellent to work with, they even credited us $890 on the distinction of the upgrade so we paid an additional $300 to opt for the lux estate ultra plush hybrid bed.
The adjustable base often goes down on it own and smells odd still after 3 months. Smells like hay is the only method I can describe it. But I would advise the lux estate hybrid ultra plush bed if you are looking for the softest bed!I would offer zero stars if possible.
I discovered the imprints about a year after purchase. I thought my back and hips were injuring due to exercise, but I think it's this inexpensively made bed. I can't believe they are allowed to stay in company with ripping people off. We had a bed prior to this one for about twenty years and no problems.
We now seem like we need to purchase a new bed mattress because of the imprints and drooping causing us back discomfort. Will never purchase another Stearns and Foster. Have this Stearns and Foster high profile for simply over a year. 14 mo. to be exact. I weigh approx. 130. Live alone! Stay house 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid people to turn, after a few weeks I'm in a rut. Simply awful. Purchased a bed March 2015. The middle is already sagging. Called the customer support for Sleep Train. Erica notified me that all claims would be denied due to the fact that I did not have a bar with a leg in the middle of my frame.
With all the bad evaluations, on this site alone, I will KEEP AWAY from any Stearns and Foster bed forever !!! The customer support was of no aid. On a side note, as I was speaking with the salesperson about my issue, somebody else strolled in with the same issue. Click To Read. Think what sort of bed that was??? Stearns and Foster.
Clearly this is the worst bed mattress we have actually ever owned. Within a year the mattress sagged, though not more than 1 inch. However it resembled oversleeping a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product. We bought our economy size bed mattress about 6 months earlier and two months into it there were drooping areas on each side.
I feel cheated and made the most of. Will never ever EVER buy another S&F product. I purchased the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a tough time rising. I am healthy, regular weight and swim laps regularly, walk and remain active.
I finally changed it with a Jamison for half the cost and sleep fantastic now. I put the S & F upstairs in the guest room however no one wants to sleep on it. It will head out on the curb. My Other half and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and set up a representative to come out to measure. Best Mattress Brand For Lower Back Pain. 1" in deepest area (after 22 DAYS!) and associate stated service warranty only replaces at 1 1/2". Once again, why need to we even have to call a representative after owning a mattress for 22 days ?? I read evaluations cautioning me about drooping issues prior to purchasing and I gambled that it wouldn't happen to us.
Extremely frustrating that we replaced a good bed mattress that we had with this one. I will not be buying a S&F again - Best Mattress For Lower Back Pain And Neck Pain. I bought a Stearns and Foster queen size bed and box spring that was promoted by the sales agent as a superior bed set that was really firm.
The normal body indentations you were to expect I check out on the Stearns and Foster site that were gone beyond in the first 2 months. Best King Mattress For The Money. Upgraded 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a number of months with simply myself sleeping on it, the bed started to droop annoyingly.
Plus it was determined many hours after I had awaken and was off the bed, whereas any imprint that existed had increased to a perceived typical level. I Loved This. Customer support was unprofessional and unsympathetic when handling me and my issues concerning the purchase of their item and the questioning of their warranty assessment techniques.
Excellent luck and happy shopping. I purchased a Stearns and Foster Company Luxury Bed Mattress in March of 2014. I believed I was purchasing convenience, boy was I incorrect. When waking up in morning, we discover that our hips are extremely painful (we are both side sleepers). We also discover that we roll to the center of bed.
Consultation was made and artisans came out. He stated that I did not have a depression of 1 1/2 inches which there was absolutely nothing they could do. I stated what about my service warranty, he said I did not fall in the guidelines. I purchased a firm bed not rock hard (Best Mattress Back Pain).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Included a 10 year guarantee. After 2 years, terrible imprint on both sides where we sleep. After attempting to utilize kit they send out from Marshall Mattress and downloading photos, could not do. I am a senior and this was extremely difficult. Best Mattress Pad Topper.