I tried to call their client service number, and was informed through recording it'll be closed due to "unpredicted situations" and they do not understand when it'll open. Lovely. Whatever happened to pride of manufactured item, or customer satisfaction? I'm not even trying to handle Sears, which is very little better.
So we got our 4th replacement from Stearns and Foster and chose to switch the kind of bed all together. Sears was terrific to deal with, they even credited us $890 on the distinction of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed.
The adjustable base in some cases goes down on it own and smells odd still after 3 months. Odors like hay is the only way I can explain it. But I would suggest the lux estate hybrid ultra luxurious bed if you are looking for the softest bed!I would give no stars if possible.
I discovered the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, however I think it's this cheaply made bed. I can't think they are permitted to remain in business with ripping individuals off. We had a bed prior to this one for about twenty years and no problems.
We now seem like we require to purchase a new bed mattress since of the imprints and sagging causing us pain in the back. Will never buy another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be specific. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid individuals to rotate, after a couple of weeks I'm in a rut. Simply awful. Bought a bed March 2015. The middle is already drooping. Called the client service for Sleep Train. Erica notified me that all claims would be rejected because I did not have a bar with a leg in the middle of my frame.
With all the bad evaluations, on this site alone, I will KEEP AWAY from any Stearns and Foster bed permanently !!! The customer support was of no assistance. On a side note, as I was talking with the salesman about my problem, somebody else strolled in with the same issue. Find Out. Guess what sort of bed that was??? Stearns and Foster.
Clearly this is the worst mattress we have actually ever owned. Within a year the bed mattress sagged, though not more than 1 inch. However it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this item. We purchased our king size mattress about 6 months earlier and two months into it there were drooping areas on each side.
I feel cheated and made the most of. Will never EVER buy another S&F item. I bought the Stearns & Foster Queen bed mattress for $1500.00 and within 2 years the middle sagged so bad I had a difficult time rising. I am fit, typical weight and swim laps routinely, walk and stay active.
I finally replaced it with a Jamison for half the price and sleep fantastic now. I put the S & F upstairs in the guest space however nobody wishes to sleep on it. It will head out on the curb. My Partner and I bought a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and set up an associate to come out to measure. Best Mattress For Side Sleepers 2015. 1" in inmost area (after 22 DAYS!) and rep said service warranty just changes at 1 1/2". Once again, why need to we even have to call a representative after owning a bed mattress for 22 days ?? I check out evaluations warning me about drooping issues prior to buying and I gambled that it would not occur to us.
Really disappointing that we changed a great mattress that we had with this one. I will not be acquiring a S&F once again - Best Mattress For Back And Neck Pain. I acquired a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as an exceptional bed set that was extremely firm.
The typical body imprints you were to expect I read about on the Stearns and Foster site that were gone beyond in the very first 2 months. Best Mattress For Side Sleepers With Neck Pain. Updated 12/16/2015 - I acquired a queen Stearns & Foster bed set, and after only a number of months with just myself sleeping on it, the bed started to droop annoyingly.
Plus it was determined lots of hours after I had awaken and was off the bed, whereas any indentation that existed had actually increased to a perceived regular level. Index. Client service was unprofessional and unsympathetic when dealing with me and my issues relating to the purchase of their product and the questioning of their guarantee evaluation approaches.
Best of luck and happy shopping. I purchased a Stearns and Foster Company Luxury Mattress in March of 2014. I thought I was purchasing convenience, young boy was I incorrect. When awakening in morning, we find that our hips are very agonizing (we are both side sleepers). We likewise find that we roll to the center of bed.
Appointment was made and artisans came out. He stated that I did not have an anxiety of 1 1/2 inches and that there was nothing they could do. I said what about my service warranty, he said I did not fall in the standards. I purchased a firm bed not rock hard (Best King Mattress For The Money).
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Featured a 10 year guarantee. After 2 years, awful imprint on both sides where we sleep. After attempting to use kit they send from Marshall Bed mattress and downloading photos, could not do. I am a senior and this was very hard. Best King Mattress For Side Sleepers.